Key Elements of the Quality System

The quality management of projects is the core of the CSIL Information Technology's quality system. Our projects may be

• Budget-funded projects
• Research projects
• Development projects
• Expert services

The factors that drive quality in CSIL are :

• Strong commitment from top management for ensuring quality activities in the organization through "Management Representative /Deputy Management representative for Quality" (MR) role
• Software Quality Assurance (SQA) role at the project level
• Software Quality Control (SQC) role at the project level

The various processes identified and established at CSIL Quality management system are as given below :

Processes Related to QMS Based On ISO 9001:2000 Standard (Common across both the SBUs)

• Process for Documents and Records Control
• Process for Management Review Meeting and Internal Quality Audits
• Process for Corrective and Preventive Actions
• Process for Continuous Improvement
• Process for Customer Satisfaction
• Process for controlling of NCP

Processes for the Support Functions (Common across both the SBUs)

• Process for Human Resources and Training
• Process for Purchase
• Process for Systems Administration
• Process for Corporate Communications

Processes for the Product Group (SBU-1)

• Process for Marketing
• Process for Sales
• Process for Maintenance

Processes for the Systat (SBU-1)

• Process for Marketing
• Process for Sales
• Process for Logistics
• Process for Core Development Team
• Process for Technical Support

Processes for the CSIL Varsity (SBU-2)

• Process for Planning and Marketing
• Process for Varsity Training
• Process for Internal Training
• Process for University Programme

Processes for the SSD (SBU-2)

• Process for Business Development
• Process for Customer Requirements
• Process for Requirements Development
• Process for Project Development and Management
• Process for Product Development and Management
• Process for Software Design
• Process for Implementation
• Process for Software Testing
• Process for Release
• Process for Review
• Process for Software Configuration Management
• Process for Change Management

Software Development Methodologies used are

• Advanced V Model is the basis SDLC model
• SDLC is tailored based on Project Size & Technology
• Waterfall Model
• Prototype Model
• Spiral Model
• RAD Model etc