Cranes Customer Satisfaction Survey Form (Product Group)

Information
Name Of Client*
Name of Client’s Representative*
Product Name
Date
Project Phase/ Stage during which the survey is conducted

Feedback
Legends for Satisfaction Levels: 1 - Unsatisfactory 2 - Satisfactory 3 - Good 4 - Very Good 5 - Excellent
Product Maintenance
1 2 3 4 5
Customer Management
1 2 3 4 5
Product Performance
1 2 3 4 5
Problem Resolving
1 2 3 4 5
Support Services
1 2 3 4 5

A. What aspect of the Product was most satisfactory for you?
Price	Installation/First Use experience
Purchase Experience	Support Services
Product Performance	Repeat Purchase Experience
Usage Experience
B. Are you receiving Products update information and marketing materials periodically ?
Yes No
C. Would you recommend the product to colleagues or contacts within your industry?
Definitely Maybe Not Sure
Any New feature you would like to see in the product which will enhance your productivity.


Suggestions for Improvement